Eternal Beauty products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment, If you are shopping from Australia or anywhere else, place your order and we will debit your card in Australian Dollars (AUD).
We accept Visa and Mastercard, If you want to use any other method of payment, please call us on 03 9673 4000 (Australia only) and place your order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Alternatively please call 1300 ETERNAL anytime to place your order or call 03 9673 4000 during office hours.
Australian and New Zealand orders are normally delivered within 7-10 days.
Express Delivery is available at 1-2 days.
For your peace of mind, when orders are placed at our website credit card details are processed on our behalf by ANZ Bank using 128 bit SSL encryption, they are not sent or held on any of our computers.
If you need to contact us, please email us alternatively, you can call on 03 9673 4000 or write to us at Eternal Beauty Products, PO Box 1599, St Kilda, Vic, 3182, Australia.
Eternal Beauty Products do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the Remember Me option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools | Internet Options | Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
We accept faulty returns and sealed goods for refund or replacement, provided goods and packaging are in mint condition, within 7 days of delivery.
We do not offer refunds for change of mind.
All goods must be returned by recorded insured method at your cost.